Last updated: November 13, 2026
Houseplant Finder (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, retain, and share personal information when you visit https://houseplantfinder.com, use our plant guides and tools, contact us, or make an optional support payment.
1. Information We Collect
Information you provide
Depending on how you interact with the website, we may collect:
- Your name, email address, and message when you contact us or submit a form.
- Comment content and associated information when you leave a comment.
- Account information if you register for an available account feature.
- Information you provide when asking about a payment, refund, or privacy request.
Please do not send passwords, full payment card numbers, card security codes, or unnecessary sensitive information.
Information collected automatically
Our website and service providers may process:
- IP address and approximate location derived from it.
- Browser type, operating system, and device information.
- Pages visited, referral sources, and interactions with website features.
- Request timestamps, error records, and security logs.
- Cookie identifiers and similar information, where enabled.
Plant tools and quizzes
Our tools use the information you enter, such as lighting conditions, watering preferences, pot details, and whether you have pets, to generate relevant results.
Technical requests and usage events associated with these tools may be processed by our website infrastructure or analytics services. We do not ask you to provide sensitive personal information to obtain plant recommendations.
Payment-related information
If you make an optional support payment, we may receive or access information such as your checkout email, name where provided, order reference, payment date, amount, currency, payment status, and refund or dispute records.
We do not collect or store your full payment card number or card security code.
2. How We Use Information
We use personal information to:
- Operate, maintain, and secure the website.
- Provide plant tools and respond to your requests.
- Understand website usage and improve content and functionality.
- Prevent spam, fraud, and other misuse.
- Maintain payment records and assist with refunds or disputes.
- Meet applicable legal, accounting, and recordkeeping obligations.
- Communicate relevant service or policy updates.
Where applicable data protection laws require a legal basis, we rely on consent, steps necessary to fulfil your requests or a contract, legal obligations, or legitimate interests such as website security and service improvement, as appropriate.
Where consent is required for optional tracking or marketing, we will obtain it before carrying out that activity.
3. Cookies and Analytics
We use cookies and similar technologies where needed for website functionality, preferences, security, and analytics.
WordPress features may use cookies for login sessions, saved comment details, and display preferences. These cookies apply only when you use the relevant features.
We use Google Analytics to understand website traffic and interactions. Google Tag Manager helps manage website tags; the information processed depends on the tags enabled through it.
You can learn about Google’s data practices at:
https://policies.google.com/privacy
You can manage cookies through your browser settings and, where provided, our website’s privacy or cookie controls. Blocking some cookies may affect website functionality.
Where required by applicable law, non-essential cookies and tracking technologies will be subject to your consent.
4. Payments Through Waffo Pancake
Optional support payments are made through a checkout hosted by Waffo Pancake. Waffo.com Limited acts as Merchant of Record for transactions accepted through its platform.
Waffo and its payment partners process the information needed to complete transactions, perform security and fraud checks, handle refunds and disputes, and meet their legal obligations.
Information entered directly into the hosted checkout is handled under the privacy notice presented there. Waffo may act as an independent controller for its own payment, compliance, and recordkeeping activities.
We use the transaction information available to us for payment administration, customer support, refunds, fraud prevention, and accounting.
Making a support payment does not automatically subscribe you to marketing emails.
5. Comments, Accounts, and Uploaded Media
If comments are enabled, we collect the information shown in the comment form, together with the visitor’s IP address and browser user agent, to help detect spam.
A hash derived from your email address may be sent to Gravatar to determine whether you have a profile image. Approved comments and associated profile images may be publicly visible.
If account registration is available, we process the information needed to administer your account.
Gravatar’s privacy notice is available at:
https://automattic.com/privacy/
If you upload images through an available feature, avoid including embedded GPS information or other personal details you do not want disclosed. Publicly accessible images may allow others to extract embedded metadata.
6. Sharing Information
We share information where reasonably needed with providers supporting website hosting, email, analytics, security, spam prevention, and payment services.
These include, as applicable:
- Hostinger, for website hosting and email services.
- Google, for analytics and website tag services.
- Waffo Pancake, for payments and transaction administration.
- Automattic/Gravatar, when the relevant comment and profile-image features are used.
We may also disclose information when required by law, to respond to lawful requests, or to protect people, rights, and website security.
If ownership of the website changes, relevant records may be transferred subject to applicable privacy requirements and appropriate notice.
We do not provide supporters’ contact details to other businesses for their own marketing merely because a support payment was made.
7. Advertising, Affiliate Links, and External Content
If advertising or affiliate services are used, the relevant providers may process information about ad displays, link clicks, referrals, or purchases under their own policies.
Where required, we will provide appropriate disclosures and consent or opt-out controls before enabling relevant tracking.
Embedded videos, images, and other external content may allow the originating provider to process information as if you visited its website directly.
Links to external websites do not make their privacy practices part of our own. Please review their notices before providing information.
8. International Processing
Our website operator and service providers may process information in different countries and regions. Privacy protections may differ between locations.
Where applicable law requires safeguards for an international transfer, we will use the appropriate arrangements for that transfer. You may contact us for information about the safeguards relevant to your personal information.
9. Data Retention
9. Data Retention
We retain personal information according to the following schedule:
| Information | Retention period |
|---|---|
| Customer enquiries and support correspondence | For 6 months after the enquiry is resolved |
| Analytics data associated with users or events | For up to 12 months from collection |
| Website security and server logs | For up to 12 months from creation |
| Transaction, refund, and accounting records | For the period required by applicable accounting, tax, and payment-record obligations |
| Comments and associated metadata, if enabled | Until deleted, subject to applicable legal requirements |
| Account information, if applicable | While the account is active, followed by deletion unless continued retention is required for outstanding obligations |
Specific records may be retained longer where necessary to comply with legal obligations, resolve disputes, or investigate fraud or security incidents. When the applicable retention period ends, information is deleted or anonymized.
Waffo and other independent service providers apply their own retention policies to information they control.
10. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information.
- Correct inaccurate information.
- Request deletion.
- Restrict or object to certain processing.
- Obtain a portable copy of information where applicable.
- Withdraw consent without affecting processing already lawfully carried out.
- Complain to a competent data protection authority.
These rights may be subject to legal exceptions, including mandatory transaction recordkeeping.
To make a request, email info@houseplantfinder.com. We may ask for proportionate information to verify your identity. We will respond within the period required by applicable law.
For information controlled independently by Waffo or another provider, you may also need to contact that provider directly.
11. Children’s Privacy
The website is intended for a general audience and is not directed at children under 13.
We do not knowingly collect personal information from children under 13, or below a higher age where applicable law requires parental authorization, without the required permission.
Optional support payments may only be made by adults with legal capacity to authorize the transaction.
If you believe a child has provided personal information improperly, please contact us so we can investigate and take appropriate action.
12. Security
We use reasonable technical and organizational measures appropriate to the information we handle, including HTTPS for website connections and restrictions on administrative access.
No website or transmission method is completely secure. If a personal data breach occurs, we will assess it and provide notifications where and within the time limits required by applicable law.
13. Policy Updates
We may update this policy to reflect changes to website features, service providers, or legal requirements.
The latest version will appear on this page with an updated date. Where required, material changes will receive additional notice or consent.
14. Company Information and Contact Us
Houseplant Finder is operated by Simonseng Culture Development Co., Ltd., the responsible operator and data controller for personal information processed in connection with this website.
Company: Simonseng Culture Development Co., Ltd.
Registered address: Pengrui Yijing Fu, Guanhu Street, Longhua District, Shenzhen
Privacy and support email: info@houseplantfinder.com
Website: https://houseplantfinder.com
For questions about this Privacy Policy or requests concerning your personal information, please contact us at the email address above.